Case Study

Becky Woytek

(512) 236-1517

bwoytek@momentumsoftware.com

The Services

Momentum Software provided a creative, standards-based solution to a systems integration challenge for MyDocOnline, enabling MyDocOnline to deploy its Web-based communications channel between patients and their doctors. Momentum helped MyDocOnline design, build, and implement a systems integration layer that enables MyDocOnline’s core application to communicate with multiple third-party vendors to improve the efficiency and value of doctor-patient communications.

The Situation

MyDocOnline, a division of Aventis Pharma, provides a suite of customized Internet applications that enables physician practices to improve overall efficiency while enhancing patient-physician interaction. Its application provides multiple administrative functions, including:

§ Appointment scheduling,

§ Prescription refill ordering,

§ Specialist referral requests,

§ Routine lab results,

§ Triage of medical conditions,

§ Answers to patient inquiries,

§ Insurance eligibility determination,

§ Billing inquiries,

§ Medical histories, and

§ Patient education.

To deliver these important features to MyDocOnline users, the core application must quickly and accurately communicate with multiple external systems that maintain both information and functionality that support and enable the MyDocOnline core application.

The Solution

Collaboration between MyDocOnline and Momentum led to the development of an information technology architecture that minimizes the need to make changes to MyDocOnline’s core application. This allows the MyDocOnline development team to concentrate on where it can create the most value – extending the functionality and productivity of the core application.

Momentum Software designed a series of systems integration adapters to coordinate the essential and considerable traffic between the MyDocOnline core application and its third-party vendors’ systems.

Momentum’s innovative integration layer resides between MyDocOnline’s core application and all the external systems it must access to provide service and data to doctors, clinic administrators, and patients.

The Results

With the integration layer developed by Momentum Software, MyDocOnline’s internal development team can concentrate on what it does best – improving the communications between patients and their doctors. Benefits of the MyDocOnline system include:

§ Dramatically reduced telephone volume,

§ Improved documentation,

§ Enhanced patient satisfaction, and

§ Improved financial performance.

In this classic example of outsourcing, Momentum Software adds value through its expertise in systems integration, allowing MyDocOnline to focus exclusively on its core competency.

“Momentum provided a solution to overcome a complicated design, development, and deployment challenge,” said Audrey Nudd, vice president of technology for MyDocOnline. “The resulting solution was on time, on budget, and has continued to exceed our expectations in terms of its stability and extensibility.”